Moving from an ‘as needed’ model to a ‘retained support arrangement’ allowed us to provide more insight, expertise and guidance to our Client, ensuring they have been able to confidently lead, grow and protect the organisation. This has included policy and procedure development, performance management advice, and training development and facilitation, to independent workplace investigations, site-specific HR projects, remuneration banding, enterprise agreement implementation and restructure and redundancy advice and support; both virtual and onsite.
With multiple sites across New South Wales, including regional locations, this organisation required a fresh perspective to a shared services model. For the past five years, we have been providing HR, recruitment, employment relations and training support across more than 30 locations through a model that:
- Operates via phone, email and onsite support. By costing onsite support separately and to the cost centres of the individual regions, the business can manage and track relevant costs.
- Relies on immediate and expert advice for all levels of management. The Client takes comfort in knowing their ER Client Team understand the business, will engage in coaching conversations and be proactive in advice and escalations. As a trusted partner, PerformHR assumes a risk-mitigating position in that we have the remit to escalate matters with full transparency to senior leadership.
- Via close monitoring and reporting, we can feedback to the Executive Leadership Team and the Board data that supports decision making through the identification of trends and risks. This might be in relation to workforce planning, training and development budgets and requirements, hard people metrics and culture markers.
- Through a single point of contact, all ER Case Management is triaged to the broader ER Client Team.